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FAQ

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Vanillas

Product Nutrition Information

Vanilla Powder

General Product Questions

Customer Support

Shipping

Certifications and Allergen/Dietary Information

Vanillas

Q.Where do you grow your vanilla beans?

  • Currently, Tonga. We source purchase beans from Madagascar, Indonesia, and Tahiti.

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Q.How many vanilla beans are in a gallon of vanilla extract?

  • By law we are required to have 13-1/3 ounces of vanilla beans per gallon of vanilla extract. (So if you have a 2x, 3x or 4x then you multiply that number by 13-1/3 and that’s how many beans to that gallon) (EX: 13-1/3 X 2)

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Q.What is the difference between Bourbon and Tahitian vanilla beans?

  • The Bourbon bean, primarily supplied by Madagascar but also grown in other regions around the world, has a traditional, full, rich flavor. The Tahitian bean carries a floral flavor profile. The names of each speak to the places in which each type was historically grown: Bourbon from the Bourbon Islands—comprised of Madagascar, Comoros, Mauritius, and the Saychelles; and Tahitian, from Tahiti.

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Product Nutrition Information

Q.How many calories and carbs in Pure Vanilla Powder?

  • There are 92 carbohydrates per 100 grams of Pure Vanilla Powder which converted is 368 Calories.  (Multiply the number of carbohydrates by 4 to get the number of calories.) There are 16 calories per teaspoon.

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Q.What is the alcohol base for Cook's products?

  • Corn alcohol. It is gluten-free.

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Q.Are your products gluten-free?

  • All our products are gluten-free!

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Q.How many calories and carbs in Pure Organic Vanilla Powder?

  • Like Pure Vanilla Powder: 92 carbs per 100 grams of powder, and 16 calories per teaspoon.

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Q.Which flavors are alcohol-free?

  • Cookbook Vanilla, Hazelnut Flavor, Pure Vanilla Powder, Pure Almond Powder, Sweet Dough Flavor, Colombian Coffee Flavor, Coconut Flavor.

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Q.What is the Organic Vanilla Powder base, if not dextrose?

  • Sucrose.

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Vanilla Powder

Q.Can I use the Pure Vanilla Powder in my baking?

  • Yes! You can use a one-to-one substitution of Pure Vanilla Powder for Pure Vanilla Extract.

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Q.How many teaspoons per ounce of Pure Vanilla Powder?

  • There are 7 teaspoons per ounce of Vanilla Powder.

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Q.Which powders are free of corn-based ingredients?

  • Organic Vanilla Powder.

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General Product Questions

Q.What does "Terpeneless" mean?

  • Terpenes are a natural waxy compound found in the peel of a citrus such as lemon or orange. The oil of citrus, pressed for extract, still contains these terpenes, which in turn turn the oil rancid and harsh. By removing them, we guarantee a fresh extract with no rancidity problem and a very long shelf life.

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Q.How much Bourbon Extract would be the equivalent of 8 oz of Bourbon?

  • You would use about 20 oz of Bourbon Extract.

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Customer Support

Q.Can I change my credit card information?

  • Log into your account. Add a product to your cart. When you go to the checkout page, there will be "Payment Info". Edit the payment info to change your credit card. Click "Save Payment Info." This will change the credit card on the account.

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Q.My order did not go through, but my credit card was charged. Why?

  • Declines due to Address Verification System mismatch will lead to a hold on the authorized funds. The funds will remain on the customer's card until the card issuing bank removes the authorization. As a result, the held funds may be subtracted from the customer's available balance, and an online statement may reflect the authorization request which might be mistaken for an actual charge. Most card issuing banks will remove authorizations within 3-7 days if they are not claimed for settlement.

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Q.Why was my order declined?

  • Usually orders are declined due to a mismatch of address, zip code, or security code. If all the information was correct, please call us at 800-735-0545.

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Q.How much Pure Maple Extract should I use my recipe calls for imitation maple flavor?

  • Use a one-to-one substitution.

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Q.How much sugar in a 4 oz. bottle of Cookbook Alcohol Free Vanilla?

  • There are 28 grams of sugar in a 4 oz. bottle of Cookbook Alcohol Free Vanilla.

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Q.Why is the shipping cost so high? I paid more for shipping then I did for the extract!

  • We charge our customers only what we are charged by UPS and by the United States Postal Service, and we do not include handling charges.

    We are sorry for any possible frustration shipping charges may cause.

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Q.What is the difference between Natural, Organic, and Pure Vanilla Extracts?

  • Pure vanilla extracts are required by law to contain at least 35% alcohol and at least 13.35 ounces of vanilla bean per gallon.  There must be no additional ingredients to the alcohol and what comes directly from the beans.  For instance, Pure vanilla extracts must not be spiked with extra vanillin. 

    Natural extracts contain all natural ingredients.  There is no formal definition of a "natural" food in the USDA.

    Organic extracts are Pure extracts whose ingredients have all been certified by CCOF and USDA as organic.  

    All of Cook's Organic extracts are also Pure, and all of Cook's Pure extracts are also Natural.

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Shipping

Q.Can I have a product shipped outside of the U.S.?

  • Yes, although these orders cannot be processed through our website. Please call us at 800-735-0545 or email cook@cooksvanilla.com.

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Q.Shipping policies—what are they?

    • Shipping

      Carriers

      We use the following carriers to deliver our products:

      USPS
      FedEx
      UPS

      Shipping Rates

      The rate charged for the shipping of your order is based on the weight of your products and your location. You may use pull down tab in shipping options to decipher your cheapest method of shipping before placing your order.

    • Lost, stolen or damaged packages

      Cook Flavoring Company is not responsible or liable for any lost or stolen packages. The packages delivered by USPS or UPS are confirmed by the deliverer with a tracking number scan. Once the package is scanned and has left our facility, it is no longer the carrier or Cook Flavoring Companies' responsibility.

      If your package is damaged please call 800-735-0545 or email cooks@cooksvanilla.com.

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Q.Where does free shipping apply for orders of $50 or more?

  • Free shipping on orders of $50 or more applies only to orders shipped in the continental United States. It does not apply to international, Alaska, Hawaii, or Puerto Rico orders. We wish we could apply it for all destinations, but with apologies we cannot.

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Certifications and Allergen/Dietary Information

Q.Is your Pure Almond Extract allergy-free?

  • Yes. Our Pure Almond and Pure Organic Almond Extracts are nut-free. The flavor is extracted from oil of bitter almond, which is derived from stone fruit pits.

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Q.Are your extracts GMO-free?

  • Yes. We use pure and simple raw ingredients, which have not been processed in such a way to modify their proteins or DNA, in all our extracts, powders, and flavorings. In our own manufacturing, we do not subject our products to any process which would cause genetic modification.

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