Frequently Asked Questions

If you have a question please let us know by clicking Contact Us! We would love to hear from you!

Some Interesting Facts About Cook's:

1. Lochhead Manufacturing has 85 years experience in the vanilla business.
2. Typically vanilla has 35% alcohol in it; ours contains 42% because it causes the vanilla to be more flavorful.

• How can I change my credit card information?
• Can I have a product shipped outside of the United States of America?
• My order did not go through, but my credit card seems to be charged anyway. Why?
• Why was my order declined?

• How many Calories and how many carbohydrates in PVP?
• How many Calories and how many Carbohydrates in Organic Powder?
• What is our base for the organic powder if it's not Dextrose?
• Can I use the Pure Vanilla Powder in baking?
• How many teaspoons per ounce of Pure Vanilla Powder?

• Which products are free of corn-based ingredients?

• What is our alcohol base?

• Where do we grow our vanilla beans?
• How many beans are in a gallon of vanilla?

• What does the word Terpeneless mean?
• Which flavors are alcohol free?
• How much Bourbon Extract would be the equivalent of 8 oz of Bourbon?
• How much Pure Maple Extract should I use if my recipe calls for imitation maple flavor?
• What is the difference between a flavor and an extract?
• How much sugar is in a teaspoon of Maple Flavor?
• How much sugar in a 4oz. bottle of Cookbook Alcohol Free Vanilla?
• Why is the shipping cost so high? I paid more for shipping then I did for the extract!

• Log into your account. Add a product to your cart. When you go to the checkout page, there will be "Payment Info". Edit the payment info to change your credit card. Click "Save Payment Info." This will change the credit card on the account.

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• Yes you can. These orders cannot be processed through our website. Please call us or send an email to order. Our telephone number is 800-735-0545.

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• Declines due to Address Verification System mismatch will lead to a hold on the authorized funds. The funds will remain on the customer's card until the card issuing bank removes the authorization. As a result, the held funds may be subtracted from the customer's available balance, and an online statement may reflect the authorization request which might be mistaken for an actual charge. Most card issuing banks will remove authorizations within 3-7 days if they are not claimed for settlement.

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• In most cases, orders are declined due to a mismatch of address, zip code, or security code. These all must be correct and must match that which the credit card company has on file.

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• There are 92 Carbohydrates per 100 grams of Powder which converted is 368 Calories.   (Multiply # of carbs. by 4 to get # of Calories). There are 16 calories per teaspoon.

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• No matter the powder it will always be 92 carbs. Per 100 grams of powder. 16 calories per teaspoon.

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• Sucrose

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• Yes! You can use a one-to-one substitution of Pure Vanilla Powder for Pure Vanilla Extract.

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• There are 7 teaspoons per ounce of Vanilla Powder.

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• Organic vanilla powder.

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• Corn and it is gluten free.

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• Madagascar, Tonga, and Mexico

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• By law we are required to have 13 1/3 ounces of vanilla beans per gallon of vanilla. (So if you have a 2x, 3x or 4x then you multiply that number by 13 1/3 and that’s how many beans to that gallon) (EX: 13 1/3 X 2)

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• Terpeneless comes from the word Terpenes which are a natural waxy compound found in the peel of a citrus such as lemon or orange. When pressed the oil of the citrus contain these Terpenes which can cause the oil to turn rancid or terpeney. We remove these Terpenes so there is no rancidity problem and they have a higher quality of flavor and longer shelf life.

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• Cookbook, Hazelnut, Pure Vanilla Powder, Pure Almond Powder, Sweet Dough, Colombian Coffee, Coconut

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• You would use about 20 oz of Bourbon Extract.

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• Use a one-to-one substitution.

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• When referring to vanilla, an extract must contain at least 35% alcohol. A flavor can have 0% to 34% alcohol.  When referring to flavors other than vanilla, the term is not specifically defined, and can be used interchangably.

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• There are .02 grams of sugar per teaspoon of Maple Flavor.

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• There are 28 grams of sugar in a 4oz. bottle of Cookbook Alcohol Free Vanilla.

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• We would like to take a moment to explain our shipping prices to you. We do not bump up our shipping prices. We do not charge handling fees.   We charge our customers only what we are charged by UPS and by the United States Postal Service.   It is unfortunate for all that shipping is costly. It does affect our business in that the cost of our items are relatively low, but the weight of them is relatively high. An 8 ounce bottle of extract weighs one pound, without the box or packaging material.

  We are sorry for any possible frustration shipping charges may cause, and hope that now you can better understand the challenges we face when shipping our products.

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